Warranty Information

StoneShield products are warrantied for 10 years for interior applications and 5 years for exterior applications. This warranty covers the product against yellowing, blistering or bubbling from the protected surface. Warranty does not include intentional or unintentional scratching or peeling. The warranty does not include any intentional or unintentional damage from hot pots or pans. StoneShield warranties are non-transferable. 

StoneShield is a proprietary stone laminate developed to protect calcium based stone and metal from any staining, etching or yellowing. The protected surface is warrantied to be acid, alkaline, water and oil-proof for a period of 10 years from the date of installation for any interior residential, commercial or hospitality associated environments. 5 year warranty for any exterior applications. 

The life expectancy of your StoneShield purchase is directly related to use. StoneShield is designed to be removable-and-replaceable. Customers make an aesthetic decision to replace StoneShield based on normal wear-and-tear and scratches that occur over time. This is equivalent to the decision you would make to refinish un-treated natural stone surfaces on a regular basis due to wear caused from everyday use and the occasional mishap.

The decision to replace StoneShield is an aesthetic determination based upon personal preference. Typically hotels replace every 8-10 years, busy restaurants and bars 1-5 years, and residential customers every 4-8 years. Regardless of when the decision to remove-and-replace StoneShield is made, the performance of StoneShield remains acid, alkaline, water and oil-proof for as long as StoneShield is installed on the surface. 

StoneShield is heat resistant, chemical resistant, and greatly reduces impact marks on stone and metal tops. Although StoneShield will scratch, the protected stone or metal never will. 

Cleaning StoneShield is simple and can be done with soap and water. You may also use any commercial cleaner and/or multi-surface protectant to clean the surface. Final cleaning is done with a dry microfiber towel. Do not use any abrasive chemicals and do not scrub with steel wool or scrape with razor blades. 

Do not attempt to peel the product away from stone or metal. StoneShield is made to be replaceable in case of damage. It is possible to peel it back with a knife or a fingernail. StoneShield peeled away from the stone or metal is intentional damage and is not covered under the warranty. 

Use a cutting board. Do not cut, chop, or slice on your counter tops. StoneShield can be cut and scratched. Respect your stone and metal tops as if there was no coating. If any section of StoneShield does scratch, simply call for a removal and replacement service.